Careers at EasyNet Technologies

Key responsibilities

• Technical support: Provide timely technical support to customers and partners, addressing product-related inquiries and troubleshooting issues with EasyNet’s distributed industrial routers.
• Product knowledge: Develop a solid understanding of the routers in EasyNet’s portfolio, including basic hardware specifications and network integration requirements. Keep updated on product enhancements and relevant industry developments.
• Issue resolution: Assist with diagnosing and resolving basic to intermediate technical issues related to router performance and network configurations. Escalate more complex issues to senior team members or external partners as needed.
• Customer training: Support training initiatives, including webinars and customer sessions, to help users understand and operate the routers effectively in their respective environments.
• Documentation: Assist in creating and updating technical documentation, such as troubleshooting guides and FAQs, to streamline the support process for both customers and internal teams.
• Pre-sales support: Support the sales team by providing basic technical insights during the pre-sales process, including assistance with product presentations and responding to customer queries.
• On-site support: Be available to provide on-site assistance and support during installations, ensuring successful setup and configuration of routers when required.
• Customer feedback: Gather feedback from customers to help the product and technical teams identify potential improvements and areas for development.

Qualifications

• Education: A technical degree or diploma in a relevant field (e.g., Networking, Telecommunications, IT) is preferred but not mandatory for candidates with hands-on experience.
• Experience: 1–3 years of experience in a technical support role, with a focus on networking or communication equipment being a plus, though entry-level candidates with relevant knowledge are welcome to apply.
• Certifications: Certifications (e.g., CompTIA Network+, CCNA) are a plus but not required.

Technical skills

• Basic understanding of networking protocols (e.g., TCP/IP, DHCP).
• Familiarity with wireless technologies (LTE, Wi-Fi) is an advantage.
• Knowledge of basic network security concepts is a plus but not required.
• Willingness to learn industrial communication protocols and expand technical expertise.

Soft skills

• Problem-solving mindset with a willingness to learn and grow.
• Strong communication skills, both written and verbal.
• Customer-focused attitude with a collaborative team spirit.